Last Updated: January 1, 2026
TrustedRxCare ("we," "us," or "our") is committed to protecting your privacy and the security of your personal information, including your protected health information (PHI). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pharmacy services.
1. Information We Collect
We collect several types of information to provide and improve our services:
- Personal Information: Name, address, email, phone number, date of birth, and insurance information.
- Health Information: Prescription details, medical history, physician information, and health conditions.
- Payment Information: Credit card details, billing address, and transaction history.
- Usage Data: IP address, browser type, pages visited, and time spent on our website.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your prescription orders
- To verify your identity and prescription validity
- To process insurance claims and payments
- To communicate with you about your orders and health
- To provide pharmacist consultations and medication counseling
- To comply with legal and regulatory requirements
- To improve our website and services
3. HIPAA Compliance
As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) in the USA and equivalent privacy legislation in Canada (PIPEDA). This means:
- Your protected health information (PHI) is kept confidential and secure
- We only use and disclose your PHI as permitted by law or with your authorization
- You have the right to access, amend, and request restrictions on your PHI
- We maintain physical, electronic, and procedural safeguards to protect your information
- We train our staff on privacy and security procedures
4. Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Healthcare Providers: Your prescribing physician and other healthcare professionals involved in your care
- Insurance Companies: To process claims and verify coverage
- Shipping Partners: To deliver your medications (limited to shipping address only)
- Regulatory Authorities: When required by law or to protect public health
- Service Providers: Trusted third parties who assist in operating our website and business (under strict confidentiality agreements)
5. Data Security
We implement comprehensive security measures to protect your data:
- 256-bit SSL encryption for all data transmission
- Secure, HIPAA-compliant data storage systems
- Regular security audits and vulnerability assessments
- Multi-factor authentication for staff access
- Physical security measures at our facilities
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request corrections to inaccurate information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Restriction: Request restrictions on how we use your information
- Portability: Request transfer of your information to another provider
- Complaint: File a complaint if you believe your privacy rights have been violated
7. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.
8. Children's Privacy
Our services are not intended for individuals under 18 without parental consent. We do not knowingly collect personal information from children without verifiable parental consent.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a notice on our website. The updated policy will indicate the effective date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: Info@TrustedRxcare.com
- Phone: 1-800-TRX-CARE
- Mail: Privacy Officer, TrustedRxCare, 123 Healthcare Blvd, Suite 500, Toronto, ON M5H 2N2