Find answers to common questions about our pharmacy services, ordering process, and policies.
You can upload your prescription in three ways: (1) Take a clear photo and upload it through our website, (2) Email it to prescriptions@TrustedRxcare.com, or (3) Have your doctor's office fax it directly to us. We accept photos, PDFs, and scanned documents. Our pharmacists review all prescriptions within 2-4 hours during business hours.
Yes, we accept most major insurance plans in both the USA and Canada. During checkout, you can enter your insurance information, and we will process your claim. For plans we do not accept, we offer competitive cash pricing and can provide a receipt for reimbursement. Contact our billing team for specific insurance questions.
Transferring is easy. Visit our Transfer Prescription page and provide your current pharmacy's name and phone number, along with your prescription details. We will contact them on your behalf to transfer your remaining refills. The process typically takes 1-2 business days.
Yes, we offer a wide range of over-the-counter (OTC) medications, vitamins, supplements, and health products that do not require a prescription. However, prescription medications require a valid prescription from a licensed healthcare provider. It is illegal and unsafe to purchase prescription drugs without proper authorization.
Standard shipping takes 3-5 business days for both USA and Canada. Express shipping (1-2 business days) is available for an additional fee. We offer FREE standard shipping on orders over $35 USD (USA) or $45 CAD (Canada). All orders are shipped in discreet, unmarked packaging.
We ship to all 50 US states and all Canadian provinces. Some controlled substances may have shipping restrictions based on state/provincial laws. Temperature-sensitive medications are shipped with appropriate packaging to maintain efficacy.
Once your order ships, you will receive an email with a tracking number. You can also track your order by logging into your account and viewing your order history. Our customer service team is available to provide updates if needed.
Absolutely. We only source medications from FDA-approved (USA) and Health Canada-approved manufacturers and wholesalers. All products are stored and handled according to pharmaceutical standards. Our pharmacy is licensed and inspected regularly.
As an online pharmacy, we have lower overhead costs than brick-and-mortar stores. We pass these savings on to you. We also source generic medications when available, which are bioequivalent to brand-name drugs but cost significantly less.
For safety reasons, we cannot accept returns on prescription medications or opened OTC products. Unopened, non-prescription products in original packaging may be returned within 30 days for a full refund. Defective or damaged items will be replaced at no cost. See our Shipping & Returns page for complete details.